Privacy Policy

Effective Date: June 1, 2026 | Last Updated: June 1, 2026

UR Missed Calls ("we," "us," or "our") operates the website urmissedcalls.com and provides AI-powered missed-call text-back services to local businesses. This Privacy Policy explains how we collect, use, share, and protect information in connection with our services.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

Information you provide directly: When you contact us, book a demo, or sign up for our service, we collect your name, business name, email address, phone number, and business address.
Information collected automatically: We collect standard web analytics data including IP addresses, browser type, pages visited, and time spent on our website.
SMS and phone data: When we provide our managed service to your business, our system processes inbound call data and outbound SMS messages on your behalf. This includes the phone numbers of callers, SMS message content, and call timestamps.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our missed-call text-back service
Respond to demo requests and sales inquiries
Communicate with clients about their accounts and service performance
Send SMS messages related to our services (see SMS section below)
Improve our website and services
Comply with legal obligations

3. SMS Messaging — Consent, Frequency, and Opt-Out

    Important SMS Notice: By providing your phone number and requesting a demo or information from UR Missed Calls, you consent to receive SMS text messages from us related to your inquiry, our services, and your account. Message and data rates may apply. Message frequency varies. Reply STOP at any time to opt out of SMS messages. Reply HELP for assistance.
  

We do not sell or share your phone number with third parties for their marketing purposes. SMS opt-out requests are processed immediately. After opting out, you will not receive further SMS messages from us unless you re-subscribe.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers: We use third-party platforms including GoHighLevel (CRM and automation) and telecommunications providers to deliver our services. These providers process data on our behalf under confidentiality agreements.
Legal requirements: We may disclose information when required by law, court order, or government authority.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Client SMS and call data is retained for 12 months by default and may be deleted upon written request. Prospective client inquiry data is retained for up to 24 months.

6. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete data we hold about you. To exercise these rights, contact us at hello@urmissedcalls.com.

Canadian residents (PIPEDA): You have the right to access personal information we hold about you and to challenge its accuracy.

US residents: We comply with applicable US state privacy laws for residents of states with active privacy legislation.

8. Cookies and Analytics

Our website uses basic web analytics to understand how visitors use our site. We do not use tracking cookies for advertising purposes or share analytics data with third-party advertising networks.

9. Children's Privacy

Our services are intended for business owners and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: hello@urmissedcalls.com
Website: urmissedcalls.com
Business: UR Missed Calls, British Columbia, Canada